A Zombie Christmas Carol Book

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Ah, it’s Christmas Shopping Season! I know this for many reasons and amongst the clues are the phone calls I get at least once an hour that start like this:
Me: “Thanks for calling ‘our bookstore’ at ‘our location’! How can I help you today?”
Customer: “Is this ‘our bookstore’?”
Me: “Yes.”
Customer: “At ‘our location’?”
Me: “Yes.”

And I’ve had this call:
Me: “Thanks for calling ‘our bookstore’ at ‘our location’! How can I help you today?”
Customer: “Is this CVS?”
Me: “Um, no it’s ‘our bookstore’ at ‘our location’. Can I help you?”
Customer: “You’re not the CVS?”
Me: “No.”
Customer: “Oh.”  *Click*

It's amazing actually how many times a day someone hangs up on me or just ignores me in the store.